Shipping Policy

Every Nimesh Jewels piece travels from our office at Bharat Diamond Bourse, Mumbai to your doorstep fully insured, free of charge, anywhere in India.

1. Dispatch Timelines

• Ready items are dispatched within 1 working day of order confirmation.
• Made-to-order pieces are crafted, hallmarked and quality-checked before dispatch — this typically takes 10–15 days from order confirmation.
• If your piece needs longer (for example an unusual size or a customisation), our team will tell you the expected timeline on WhatsApp right after your order.

2. Delivery

• Shipping is free and fully insured across India via reputed, secure jewellery-logistics partners.
• Transit time after dispatch is typically 2–5 business days depending on your location.
• Deliveries require the recipient's signature; a government photo ID may be requested for verification on high-value shipments. Please ensure someone is available at the delivery address.
• The insurance cover protects your piece for its full value until it is delivered and signed for.

3. Tracking & Updates

Once your order is dispatched, we share the courier details and tracking reference with you on WhatsApp. You can message us any time for a status update: +91 63526 18318.

4. On Delivery

• Please inspect the sealed package and your piece on receipt.
• If the package appears tampered with, or the piece is damaged or incorrect, do not worry — message us on WhatsApp within 48 hours with photos and we will resolve it at our cost, as described in our Refund & Cancellation Policy.

5. International Shipping

International shipping is available and arranged personally on WhatsApp, including documentation and insurance. International shipping is charged at USD 200 per shipment. Customs duties, import taxes and local charges at the destination, if any, are the customer's responsibility.

6. Studio Pickup

Prefer to collect in person? Choose a visit — we are at FW 6032A, 6th Floor, Bharat Diamond Bourse, BKC, Mumbai, by appointment (book via the Website or WhatsApp).

7. Contact