Refund & Cancellation Policy

Every Nimesh Jewels piece is fine jewellery in hallmarked gold with certified lab-grown diamonds. Because of the personal, high-value nature of these products, we handle every cancellation, return and refund request individually and personally on WhatsApp — you will always be speaking with our team, not a ticketing system.

1. Order Cancellation

• You may request cancellation of an order before it is dispatched by messaging us on WhatsApp with your order number.
• If the piece has not yet entered production or dispatch, we will cancel the order and issue a full refund.
• Once a made-to-order or customised piece has entered production, or an order has been dispatched, it can no longer be cancelled.
• We reserve the right to accept or decline any cancellation request at our sole discretion.
• If a payment succeeds but the order cannot be confirmed or fulfilled by us for any reason, the full amount is refunded automatically.

2. Returns & Exchanges

• We do not offer a blanket no-questions return window on fine jewellery.
• Please inspect your piece on delivery. If it arrives damaged in transit, or you receive an incorrect item, contact us on WhatsApp within 48 hours of delivery with photos and your order number. Verified issues are resolved at our cost by repair, replacement or refund.
• For any other concern — sizing, fit or exchange — message us on WhatsApp. Exchange requests are assessed case by case; where accepted, the piece must be unworn, undamaged and returned with its original certificate, invoice and packaging via our insured shipping arrangement.

3. Lifetime Buy-Back

Independent of the above, every Nimesh Jewels piece is covered by our lifetime buy-back: we buy back your piece at the prevailing market value of its gold and diamond components at the time of buy-back, against the original invoice and certificate. Arrange a buy-back on WhatsApp or at our office by appointment.

4. Refund Processing

• All approved refunds are processed through Razorpay to your original payment method (card, UPI, netbanking or wallet).
• Refunds are initiated within 2 business days of approval and typically reflect in your account within 5–7 business days, depending on your bank.
• Failed or duplicate payment amounts captured by the gateway are refunded automatically to the source account.

5. Questions

Anything unclear? Message us on WhatsApp — we respond during business hours (Mon–Sat, 10:00–19:00 IST).